Returns & Exchanges applies only to merchandises purchased on Kissablebella website.
All merchandises(s) are strictly not returnable/exchangeable if it does not fit as measurements are clearly stated on our website.
We apologize if you have received a defected/incorrect item from us.
Exchanges are only valid on regular priced items without any discount codes or promotional offers.
We accept exchanges for the following reasons:
1) Defective merchandise received
2) Incorrect merchandise received
3) Incorrect Size
FOR DEFECTIVE MERCHANDISE RECEIVED:
A defective merchandise is defined as an item that has manufacturing defects such as holes, stains, faulty zips or missing parts like buttons.
We will do an exchange to the exact same item . Only in the event that the item is Out Of Stock, customer may opt to exchange for another item of the same or higher value (Top-up is required) or a refund.
FOR INCORRECT MERCHANDISE RECEIVED:
We will do an exchange to the correct item.
Kissablebella will reimburse for the postage cost.
In the event that the item is Out Of Stock, full refund will be issued to the customer.
FOR INCORRECT SIZE:
No exchange for One-sized items as measurements are stated on our website under descriptions.
We will allow a size exchange if the size is still available.
Requests for exchange/return for the following reasons will be rejected:
1) Slight colour differerences are inevitable due to discrepancies from individual computers or tech devivces.
2) Fabric placement for printed items may vary for every individual pieces.
3) Loose threads or slight misalignment of seams are not considered as defects.
WHAT SHOULD I DO ?
To request for a return, please kindly notify us via email at firstname.lastname@example.org with email subject ” Defective / Incorrect merchandise received ” as well as your Order Number and image of defected part of the item.
Please do not send the item(s) back on your own accord.
All returns & exchanges have to be done within 10 days from date of shipment and 3 days after approval on return & exchange. Any request for returns & exchanges thereafter will not be entertained.
All return item(s) must be in brand new condition, unwashed & unworn in their original plastic packaging with tag intact.
Kissablebella reserves the right to reject a return if we conclude that item is not in a brand new and sellable condition. Returned item not received in the original state will automatically be returned to the customer via normal postage.
Postage fees for any returned item to and fro will be borne by the customer.
A replacement piece will only be posted out upon receipt of the returned package.
At any time, Kissablebella reserves the right to refuse any returns or exchanges .